Loading and unloading operations

Loading and unloading services are an important part of the logistics process. They ensure the safe and proper handling of cargo at the customer’s address, making cargo pickup and delivery faster, safer, and more convenient.

This service is available only when booking Pickup from Address and/or Pickup from Address.

The work is carried out by experienced handling personnel or the delivery driver, in compliance with applicable safety requirements.

Loading and unloading assistance is particularly important for heavy, bulky, or fragile cargo that requires special care. It helps reduce the risk of cargo damage, speed up the transportation process, and ensure smooth handling from pickup to final delivery.

How to Order Loading and Unloading services

• The service can be ordered when booking Pickup from Address and/or Delivery to Address.
• If loading and unloading services were not requested when submitting the order, they may be added by contacting the company manager no later than 16:30 on the working day before the scheduled pickup or delivery.
• A confirmed loading and unloading service may be cancelled by contacting the company manager no later than 17:30 on the working day before the scheduled pickup or delivery.
• If the service is cancelled on the scheduled service date, after 17:30 on the preceding working day, or on a non-working day immediately preceding the scheduled pickup or delivery, the full service fee will be charged.
• If the service needs to be repeated after the initial loading or unloading work has already been completed, an additional charge equal to the service fee applies for the repeated work.

When May the Delivery Driver Refuse to Perform Loading and Unloading Work?

The delivery driver or freight forwarder may refuse to perform the service in the following cases:

• The service conditions have been violated.
• The cargo parameters exceed those specified in the order and/or exceed the permitted limits.
• There are safety concerns at the loading or unloading location.
• For orders involving loading or unloading using an elevator, the elevator is out of service or the cargo does not fit inside it.
• The cargo is dirty, has sharp edges, or has other structural features that may cause injury.
• The access routes or passageways are too narrow to allow the cargo to be moved safely and without obstruction to the designated location.

Loading and Unloading Using Special Equipment

Loading and unloading using special equipment involves loading or unloading cargo from a vehicle using a hydraulic tail lift or a truck-mounted manipulator crane, without further transportation of the unloaded cargo to another location.

• The service is provided upon request, after all necessary details have been confirmed.
• The cost of using special equipment is added to the price of Pickup from Address or Delivery to Address.

You can check the service price using our online calculator or contact a company manager for further information.